TERM & RETURN POLICY TERM & RETURN POLICY RETURNS & REFUND YOUR RIGHTS Goods sold are not returnable, refundable or exchangeable unless you received an incorrect item(s) or any manufacturing defects, otherwise it will not be accepted for return. The credit note will be issued upon arrival of your return shipment in MALAYSIA. A direct exchange is not possible, unfortunately. CONDITIONS FOR RETURNS All items returned to us in this manner will be inspected. Returned items must not display any signs of wear. A return shall be refused if: There are visible signs of wear The item has been damaged during shipping Should the item become lost in the mail when being returned, no refund of its original cost will be made. We recommend that you send the item with a delivery company that offers a track & trace service. RETURN SHIPPING The costs for returning an item are the responsibility of the purchaser. Items can be returned to the following address: LASTPIECE EINZUG SOLUTION 6,Lebuhraya Selatan Fettes, Tanjung Bungah, 11200 Penang DAMAGED/FAULTY GOODS We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing Info@lastpiece.com.my TERMS & CONDITION By using our website, you agree to these Terms of Use. If you do not agree to these Terms of Use, you may not use this site. Lastpiece Einzug Solution reserves the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates. Lastpiece Einzug Solution do not represent or warrant that the information accessible via www.lastpiece.com.my is accurate, complete or current. We are not responsible for typographical errors. Price and availability information is subject to change without notice. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the website. SHIPPING POLICY WHAT ARE THE COST OF DELIVERY? There will be charge of RM10.00 (West Malaysia) / RM25.00 (East Malaysia) for standard and large size products and RM75.00 (West Malaysia)/ RM135.00 (East Malaysia) for extra large sized products. FOR INTERNATIONAL SHIPPING; HOW MUCH DO I NEED TO PAY? There will be charge of RM60.00 for standard size products and RM 125.00 for large size products and RM 200 for extra-large size products. WHEN WILL MY PURCHASE ARRIVE? Lastpiece provides you with an estimated arrival period for each delivery. This period is the normal time taken to deliver goods to your area. The time indicated starts from when the goods leave our despatch. You can usually expect your order to be despatched within 48 business hours. DELIVERY CONDITIONS Lastpiece Einzug Solution recommends that you choose a delivery point where someone will be available to take delivery of your purchases. If no-one is available at the time of delivery and the item is sent via courier service, they have ‘authority to leave’ if safe to do so. If they do not deem it safe, they will leave a card instructing you to call for redelivery or collection from the depot or a safe drop collection point DELIVERY GUARANTEE At Lastpiece, we make every effort to have the items you want in stock at all times. In most instances, if a product appears on our site, we have it in stock. Should an item be temporarily out of stock, a consultant will email you with anticipated delivery dates or will advise you of an independent retailer who currently has stock of that item for you to purchase from. RECEIPT All customers of Lastpiece Einzug Solution will receive a receipt of purchase in the delivery. Please refer to the order number that was emailed to you in your order confirmation, should you have any enquiries regarding your order. Your receipt can be printed out for your referral. DELIVERY INFORMATION Lastpiece Einzug Solution understands when purchasing items through our store, customers want the most reliable and effective service used to deliver their goods on time. We use JNT Express, PGEON Express, SHUN FENG Express, Aramex Express, TNT express, and any courier service express that best suit the delivery point allocated. If you have a preference, please contact us. ORDER STATUS In order for Lastpiece to provide you with your order status, simply email us at Info@lastpiece.com.my CANCELLATIONS You may cancel your order at any time prior to shipment and incur no charge whatsoever. To enquire as to whether your order has been shipped, please email Info@lastpiece.com.my PRIVACY POLICY This is a summary of (and not a substitute for) the full privacy policy. This website collects the following types of information: personal On this website: We collect a range of personal information from you. We do not disclose your information to others, except where required by law. We encrypt the information that we collect for the highest level of protection. NOTE If you wish, you can contact the person responsible for privacy on this Web site. danny@lastpiece.com.my Where personal information is collected: It is only held while you are a customer, or for any extra period required by law. You are able to amend or delete your personal information held by the site Our detailed policy is below. ABOUT THIS POLICY PURPOSE The purpose of this privacy policy is to communicate clearly the personal information handling practices we follow when we collect and deal with your personal information, including how you can contact us if you wish to correct or access personal information we hold about you. In compliance to the Malaysia Personal Data Protection Act 2010, merchant must protect their privacy policy. For more details about the law, please read: http://www.pdp.gov.my/images/LAWS_OF_MALAYSIA_PDPA.pdf OUR PERSONAL INFORMATION HANDLING PRACTICES Collection of personal information We try to collect personal information directly from the individual. We only collect personal information for purposes which are directly related to our activities and only when it is necessary for or directly related to such purposes. These purposes include: To provide you with information you have enquired about To provide you with goods you have purchased To provide you with services you have purchased When you ask to be on an email or mailing list so that we can send you information about our activities and/or publications When you send us information about an event you are organising for us to publicise on our website For normal communication processes when we might email you, text you or phone you Browsing When you only browse the website, we do not collect your personal information. When you look at our website, our internet service provider makes a record of your visit and logs (in server logs) the following information for statistical purposes: Your server address Your top level domain name (for example .com, .gov, .org, .au, etc) The pages you accessed and documents downloaded The date and time of your visit to our site Whether you have visited our site before The previous site you visited, and The type of browser being used. We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider’s server logs. Data quality We take steps to ensure that the personal information we collect is accurate, up to date and complete. These steps include maintaining and updating personal information when we are advised by you that your personal information has changed. Data security We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. These steps include password protection for electronic files, securing paper files in locked cabinets and physical access restrictions.[protection mechanisms] How to contact us You can obtain further information in relation to this privacy policy, ask questions about it or provide any comments, by contacting us: Info@lastpiece.com.my COPYRIGHT The Site is owned and operated by LASTPIECE.
